Overview
Suggested responses appear as clickable buttons under the follow-up question in the chat window. Each button contains a pre-written answer that relates to the query, giving you an easy way to respond without typing everything out manually.How It Works
- Question Asked: Softcodes raises a follow-up question using its built-in tool.
- Suggestions Shown: If available, a set of relevant answers appear as buttons below the message.
- Interaction: You can either click a suggestion directly or edit it before sending.
Interacting with Suggestions
You have two main ways to use these quick answers:1. Direct Selection
- Action: Click on the button with the response you want.
- Result: Your chosen answer is instantly sent back to Softcodes.
- Use case: Perfect when one of the suggestions already matches exactly what you want to say.
2. Edit Before Sending
- Action:
- Hold Shift while clicking the suggestion button, or
- Hover over a button and click the pencil icon to copy it into the input box.
- Result: The suggestion is placed into the chat field where you can adjust the text before sending.
- Use case: Helpful when the suggestion is close but needs slight modification to fit your intent.
Benefits of Suggested Responses
- Speed: Save time by choosing a response instead of typing from scratch.
- Clarity: The provided suggestions highlight the type of input Softcodes is expecting.
- Flexibility: You can edit and refine suggestions so they match your exact answer.